Chaque erreur a un code, un message et des détails
Les erreurs utilisent toujours la même enveloppe :
{ "success": false, "error": { "code": "VALIDATION_ERROR", "message": "Some fields of the payment are missing or invalid.", "details": { "phone_number": "Required: the mobile money number with the country code, digits only, for example 237670000000.", "amount": "Whole amounts only for this operator (decimals: 0)." } }, "meta": { "request_id": "a4f8e2c1b3d97056", "timestamp": "2026-10-29T10:00:00+00:00", "mode": "live" }}
details explique chaque champ refusé : montrez-le à vos développeurs, reliez-le à votre propre formulaire. Les messages de l’API sont en anglais.
HTTP
code
Quand
Que faire
401
AUTHENTICATION_REQUIRED / AUTHENTICATION_FAILED
Clé absente / mauvaise clé
Vérifiez l’en-tête Authorization et le mode de la clé
403
IP_NOT_ALLOWED
L’appel ne vient pas d’une adresse IP autorisée
Ajoutez l’IP de votre serveur dans votre tableau de bord
403
ACCOUNT_RESTRICTED
Votre compte est restreint
Contactez le support
403
FORBIDDEN
Le service n’est pas active (en production)
Attendez la validation, ou réactivez le service
404
RESOURCE_NOT_FOUND
Code de service ou de paiement inconnu
Vérifiez le code et le mode de la clé (test ou production)
422
VALIDATION_ERROR
Un champ manque ou est invalide
Lisez details
422
COUNTRY_NOT_SUPPORTED
Le pays n’est pas disponible pour votre compte
Proposez un autre moyen de paiement
429
RATE_LIMIT_EXCEEDED
Trop de requêtes
Ralentissez, mettez les pays en cache
503
OPERATION_FAILED
L’opérateur est fermé aux encaissements (details.failure_code: operator_unavailable)
Proposez un autre opérateur
Gardez le meta.request_id d’un appel en échec : notre support le retrouve en quelques secondes.
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